Launching March 3rd 2025
Watch the video below to see what you can expect:
We understand that using a new healthcare system can raise many questions. To help make your experience as smooth as possible, we’ve compiled this list of FAQs for Rapid Health. Here, you’ll find answers to common questions about how to use the system, book appointments, manage prescriptions, and more.
Our goal is to provide you with clear and helpful information so you feel confident navigating Rapid Health and accessing the care you need. If you have any questions not covered here, please don’t hesitate to reach out to us.
All patients that are able to request online, will be expected to do so. Those that cannot, for example the elderly or those with additional support needs, will be able to call us and go through the online form with one of our receptionists.
What is Rapid Health?
Rapid Health is an advanced appointment booking system approved for use in GP Practices by the NHS. From Monday 3rd March, we will be using Rapid Health as our new Patient Access System.
What date does Rapid Health launch & where can I find it?
The planned launch date for Rapid Health is the 3rd March 2025 and the new online form can be found on our practice website. Once launched, the reception team will also be able to send you a text message with the web link.
How do I book an appointment?
For online users, the quickest way to book an appointment is by completing the online form available on our website.
Patients without online access can still call the practice and speak to our reception team, who will complete the online form on your behalf.
Why do I have to answer questions?
Patients will be asked to answer a few short questions before booking. This provides clinicians with relevant information beforehand, allowing more time for quality care during your appointment and helping us choose the right type of appointment and the right clinician for you.
What if I am not offered an appointment after I answer the questions?
If an appropriate appointment is not available, your answers will be sent to the practice for review by the Duty Doctor and we will contact you within two working days (depending on clinical need).
The majority of patients will be able to book an appointment directly following completion of the form.
If your completed form requires assessment by the practice, it will be clinically assessed and prioritised based by medical need. The majority of patients will be contacted the same working day.
Please note that our working days are Monday to Friday, so if you submit your request on a Friday, the latest response time would be by Tuesday of the following week.
What hours will Rapid Health be open?
Patients will be able to complete the form online from 8am to 6pm Monday to Friday.
What do I do if I want to see a specific GP or clinician?
When booking an appointment, the GPs with available appointments will be shown.
What do I do if I want to pre-book an appointment?
All our appointments will be available. After completing the Rapid Health questions an appointment will be offered within an appropriate time frame.
What should I do if I have been asked to book a follow-up appointment?
If your clinician or the practice has asked you to book a follow-up appointment, please complete a medical request form.
Include the symptoms related to your ongoing condition, and in the “Your Reason For Coming” section, select “You told me to book a follow-up appointment.”
In most cases, the clinician will book your follow up appointment if required.
Why have I been offered an appointment with this clinician?
Patients will be offered an appointment with the most appropriate clinician.
My problem is personal, and I only want to tell a GP
The information which you provide is saved to your medical records and is reviewed by the clinician during your appointment.
If you require our assistance when booking an appointment but want the reason to remain confidential, please speak to our reception team.
Who will see my answers at the practice, and is this service confidential?
Your answers submitted through Rapid Health are completely confidential and will only be seen by authorised staff at your GP practice.
This includes healthcare professionals such as GPs, nurses, or other clinicians involved in your care, as well as administrative staff who may need to process your request.
The practice follows strict confidentiality protocols to ensure your personal and medical information is protected at all times.