Urgent appointments
To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:
- call us on 01213537558 at 8.30am for our same day service, these appointments are released on a first come first serve basis
- visit the surgery and speak with a receptionist
When you get in touch, we’ll ask what you need help with.
We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- using the GP online system: Patient Access
- phone us on 01213537558 during opening times
- cancel using your appointment reminder text message
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Home visits
Home visits are for patients who are truly housebound or whose medical condition means they are too ill to travel to the surgery. In these circumstances it will be possible to arrange for a Clinician to perform a house visit. Please phone the surgery as early as possible in the morning or before 10:00am, so the clinicians can arrange their visits.
The clinician will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. Please bear this in mind and be prepared to provide suitable details to enable the Clinician to schedule house calls.